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Your jyo11 account keeps deposits, withdrawals and transaction records in one place — accessible from your mobile browser without a separate app. bKash and Upay are the verified payment rails we support, and every balance movement is logged in your account history the moment it is processed.
Adding funds starts from the cashier section inside your signed-in account. We support bKash and Upay as verified local payment rails — choose the one linked to your mobile wallet and follow the fields shown on screen. The amount you enter must fall within the minimum and maximum shown at that step; those limits are displayed live in the cashier and may vary by method.
Log in and navigate to the deposit section inside your account. The cashier page lists the available payment methods with their current limits.
Select your preferred local wallet. The screen shows the exact steps and any reference number you need to complete the transfer on your wallet app.
Type the amount within the range shown. Confirm the figures before submitting — the cashier displays the minimum and maximum for the selected method.
After the wallet transaction completes, your jyo11 account balance updates. Open account history to see the deposit entry and its status.
Withdrawals follow a similar path to deposits but move in the opposite direction — from your jyo11 balance back to your bKash or Upay wallet. Open the withdrawal section in your account, select the method, and enter the amount you want to move. The wallet number you provide must match the one registered on your account; mismatches are flagged before the request is submitted.
Go to the banking area of your signed-in account and select the withdrawal option. Your current withdrawable balance is shown at the top of this screen.
Choose bKash or Upay. Enter the wallet number carefully — it must match the number on file for your account to proceed.
Type the withdrawal amount within the limits displayed. Review the details on the confirmation screen before you finalise the request.
Your account history shows the withdrawal status at each stage. Save the reference number shown after submission until the funds reach your wallet.
Account verification on jyo11 is handled through the fields and prompts shown directly inside your account area. We do not publish a fixed document list here because the fields presented to you depend on your account status and the checks required at that point. When a verification step is needed, a prompt appears in your account — follow only the instructions shown there, and upload or enter exactly what is requested. Submitting information that does not match your registered details will delay the process.
Verification steps appear as prompts inside your signed-in account. Only act on instructions shown there — do not send documents through external channels not listed in your account.
Any information you submit must match what you used when opening the account. Inconsistencies will pause the verification step until they are resolved.
If a verification prompt is unclear, use the support contact shown inside your account. That is the verified channel for account-related questions.
Once you have completed the steps shown, your account area will reflect the updated status. No separate confirmation is sent until the check is processed.
We have configured the following local payment methods for Bangladesh accounts. Availability depends on your account status and eligible region. Always check the cashier for the current method list and limits before initiating a transaction.
Deposit and withdraw directly through your bKash mobile wallet. Select bKash in the cashier and follow the reference steps shown on screen.
Upay transfers are supported for both deposits and withdrawals. Enter your Upay wallet number exactly as registered when prompted.
Bank transfer is listed as an available route in the cashier for eligible accounts. Check the cashier for the current bank details and reference instructions.
Every deposit and withdrawal processed through your jyo11 account generates a record in your account transaction history. When you need to reconcile a wallet payment with an account credit, the reference number is the key link between the two sides. Keep the reference shown in your wallet app and compare it against the entry in your jyo11 account history — both should carry the same identifier. If the status in your account shows pending while your wallet shows the payment as sent, wait for the network to settle before raising a support query, and have both references ready when you do.
Every transaction generates a reference number visible in both your wallet app and your jyo11 account history. Note this number immediately after any deposit or withdrawal — it is the primary identifier if you need to follow up.
Account history entries carry status labels such as pending, processing and completed. A pending status means the transaction is still moving through the payment network; completed means the balance has been updated on the jyo11 side.
The transaction history inside your account lists every deposit and withdrawal in chronological order with the method, amount and status. Use this log as your first check before contacting support about any payment query.
Save your wallet transaction confirmation and the jyo11 reference number until the status shows completed on both sides. If you raise a support query, these two pieces of evidence are what the team will ask for first.
Account security on jyo11 starts with the basics you can verify yourself — checking that you are on the correct jyo11 domain before entering any credentials, and ensuring that the wallet number you submit for withdrawals belongs to you. We apply identity checks at the account level to confirm that the person requesting a withdrawal is the account holder. Beyond that, the published support route inside your account is the only channel we use for account-related communication; we will never ask for your password or full wallet PIN through any other channel.
Before logging in, confirm the address bar shows jyo11. Bookmark the correct address so you always land on the right page. We do not operate through third-party login portals or redirect pages.
Withdrawal requests are matched against the account holder's registered details. If the wallet number or information does not match, the request is held until the discrepancy is resolved through the support route.
Only submit a wallet number that is registered in your own name. Withdrawals to wallets belonging to other people are not processed and may trigger an account review under our terms.
The support contact shown inside your signed-in account is the verified route for all banking queries. If you receive a message claiming to be jyo11 support through an unlisted channel, do not share account details and report it through the in-account contact route.
Answers to the questions we hear most often about deposits, withdrawals and account banking on jyo11.
bKash and Upay are the verified deposit methods for Bangladesh accounts. Bank transfer is also listed in the cashier for eligible accounts. Open the cashier after logging in to see the current method list and the limits that apply to your account.
After completing the payment in your wallet app, open your jyo11 account history. A completed deposit entry with the matching amount confirms the credit. If the status shows pending, the transaction is still moving through the network.
Check your jyo11 account history first — the status label will show whether the request is still processing. If the status shows completed but your wallet has not received the funds, contact support through the route shown in your account with both reference numbers ready.
Yes. The wallet number you enter for a withdrawal must match the number registered on your jyo11 account. Requests with mismatched details are held and will not be processed until the information is corrected through the support route.
The minimum deposit amount depends on the payment method you select. The cashier displays the current minimum and maximum for each method at the time you initiate a transaction — check those figures before entering an amount.
Pending status means the payment is still moving through the network between your wallet and jyo11. Network delays can occur on the payment provider side. If the status does not update after a reasonable wait, use the in-account support route and share your transaction reference number.